Our Support and RMA Policy

SGC SUPPORT AND RMA POLICY

Returning Unwanted Non-defective Product

  1. Returning should be done within 7 days from the purchase date.
  2. Equipment should have an unbroken seal and should not have been put to use.
  3. Should be in its original packaging including all accessories.
  4. There are no cash refunds but returned units will be credited to your account.
  5. A handling fee is applicable upon failure to comply with this policy.

 

Returning Defective or Damaged Products

  1. At Standard Global Communications we have a mandate of ensuring that the products we supply to our customers are of the best quality. However, in case of a factory-related defective product or any other defect, we will repair or replace the product at our own cost.
  2. Compliance to our standard notification window period of purchase should be observed for all return claims to be authentic.
  3. Open a support ticket by login onto our support portal, chat online or email support@standardglobal.co.zw
  4. Once a ticket is booked and the ticket number generated, please proceed to returning your unit to our nearest offices with a copy of your ticket attached.
  5. Our professional engineers will assess the unit.
  6. Once the faulty unit has been located, a replacement unit will be ready for collection within a period of 48 hours subject to parts availability.
  7. You will be kept updated throughout the entire replacement process via email referencing your ticket number.
  8. Alternatively, you can login onto our portal to keep track of pending issues.
  9. Once the replacement has been completed successfully, the ticket is closed and tracking stopped.