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Call Centre Telecoms Hardware

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The rapid growth in telecommunication technology, is bringing opportunities for call centres and contact centres, enhancing productivity and reducing operating cost. Maintaining timely customer responsiveness, along with efficient use of capabilities is a challenge for call centre business. A reliable communication system is prerequisite for enabling businesses to offer prompt and correct responses and enhance customer experience.

At Standard Global Communications, CTI Interface with our Unified Communication Solution, empowers call centre professionals, to perform various activities such as Answering Calls, there after Hanging Up, Transferring, Forwarding, Conferencing or Placing Calls on Hold, from a PC. Third party CTI software, with TAPI2.2 support, can be used as a medium between CTI applications and the UC Server.

Call Centre IP-PBX systems should support diverse networks present today, like VoIP, GSM/3G, ISDN and POTS, to offer connectivity to customers and at lower cost. Most Call Center PBX systems are not designed to integrate with the modern networks, as a single, in-built platform. At SGC our Unified Communication Server is a perfect Contact Center solution due to its interoperability, with any third party IP-PBX system and provides round-the-clock connectivity. The unit is programmed in such a way that calls can be seamlessly made and received across all the networks. This UCS platform offers extended support for innovative business applications such as IVR (Interactive Voice Response), ACD (Automatic Call Distributor), dialers, voice logging and database integration for Call Centres.

Our solution offers a universal card architecture, making it possible to interface cards like VoIP, GSM/3G, ISDN and POTS, that can be inserted in the same chassis, providing seamless and unmatched benefits, to our customers.